How Family Pools went from 4,300 calls a month to calm.
A full-service pool company fielding 4,300 calls and a hundred voicemails a day across six disconnected channels. Power2Network unified all of it on top of their existing system. The result is a paradox: 30% fewer calls, and communication their customers call a game changer.
- Trade
- Full-service pool & spa
- Where
- New Hampshire & Massachusetts
- With P2N since
- 2022
- Runs on
- Evosus — kept, not replaced
More demand than the phone could hold.
Family Pools was never short on demand — only on a way to handle it. At peak season the phones ran nonstop, mornings opened with a wall of voicemails, and every channel a customer could reach them on was a separate, manual island. The owner was running a switchboard instead of running the business.
One system, layered on top — not a rip-and-replace.
P2N didn't replace anything. We layered a modern communication system on top of their existing Evosus setup — live in 30 minutes, no downtime, no retraining — and pointed it at the three places revenue and time were leaking.
A messaging layer the whole shop can see
Dedicated text lines for Service, Parts, Billing, and Maintenance, with every thread visible across departments. The old phone-transfer relay disappeared overnight.
One-tap technician updates
Techs send 'on my way' or 'job complete' with a photo in a single tap. Customers get a proactive update before they ever think to pick up the phone — and the photo speeds up the invoice.
Every channel, one intelligent queue
All six channels route into a single capture system. Each lead is assigned and texted to the right rep instantly. Nothing waits in a voicemail box; nothing falls between Instagram and the web form.
The numbers moved — within weeks.
The paradox: fewer calls, better communication.
Calls dropped 30% while customers rated the experience a 10-fold improvement. That's not a contradiction — it's the whole point. When people get a proactive text the moment their tech is on the way, they stop calling to ask. Less noise for the shop, more confidence for the customer.
Power2Network has improved our communication 10-fold. It sped up our payments, reduced our billing costs, and completely changed how customers reach us. It's a game changer for customer communication.
Your shop, calm by season's end.
We'll do for your business what we did for Family Pools — built on what you already run, live in days, with a real strategist on your account.