The phone is the front desk — now Maya runs it, 24/7.
A specialty motorsports shop where the phone is the front desk — a constantly ringing line pulling staff off the floor. P2N built one of the most phone-intensive setups in the portfolio, centered on a voice AI named Maya that answers every call around the clock. First two months: 258 calls handled, 116 contacts, a 98% conversation rate.
- Trade
- Motorsports & specialty auto
- Where
- Northeastern U.S.
- With P2N since
- April 2026
- AI employee
- Maya — built for the shop
The phone never stops.
A specialty motorsports shop with high local demand. Like a lot of high-demand trade shops, the phone never stopped — staff pulled off the floor to answer, with no system to capture and follow up with every caller, especially after hours. For a shop where the phone is the front desk, every unanswered call was a missed job.
A phone-first AI stack.
In April 2026 the shop launched a phone-first AI stack — one of the most call-intensive setups in the P2N portfolio — centered on a voice AI named Maya.
A voice AI named Maya
Maya answers every inbound call, 24/7. She greets callers, gathers what's needed, handles the inquiry, and routes back to the shop line when a human touch is called for. Every call becomes a CRM contact with an AI-written summary and auto-tags.
A text before they hang up
The moment a call ends, an automated workflow fires a personalized text to the caller — bridging the gap between the call and a booked job, so no lead goes cold.
One inbox, every channel
Phone, SMS, and Facebook Messenger all route into a single inbox the team replies from — with a branded email domain reinforcing the brand on every message.
258 calls in 60 days.
Featured anonymously at the client's request — the shop, the results, and the timeline are real; identifying details have been withheld. Results reflect one client's outcomes (first ~2 months) and are not a guarantee of future performance. Individual results vary. Figures shared with permission.
When the phone is the front desk, the front desk should never sleep.
The shop launched with one of the highest call-volume profiles in the portfolio — remarkable for a brand-new account. Because every call, answered by Maya or not, triggers a follow-up text, no lead truly goes cold. In under 60 days: 258 calls handled and 491 automated touchpoints, all without a dedicated receptionist.
Maya answers the phone, logs the caller, and sends them a text — before our guys even put down a wrench.
Your phone, answered by Maya.
We'll build the same phone-first AI stack for your shop — a voice AI that answers every call, captures every caller, and never sleeps — with a real strategist who owns the outcome.