Service One: every missed call becomes a conversation.
An HVAC contractor with a crew focused on the field — and the quiet leak that drains nearly every home-services business: missed calls mean missed revenue. Power2Network gave Service One a connected communication system so no lead goes cold, every job earns a review, and the whole thing runs itself. Two years and counting.
- Trade
- HVAC & home services
- Where
- Hampstead, NH · Southern New Hampshire
- With P2N since
- February 2024 · 2+ years
- Online
- service1nh.com · branded email domain
Missed calls mean missed revenue.
Service One Heating and Cooling serves southern New Hampshire with a crew focused on the field — which left the problem that quietly drains nearly every home-services business: missed calls mean missed revenue. There was no systematic way to follow up with leads, capture inquiries after hours, or turn happy customers into public reviews. Growth wasn't lost to competition; it was left on the table, one unanswered call at a time.
Built for how HVAC wins customers.
Service One activated a full communication system configured for how HVAC businesses win and keep customers — so every call, inquiry, and completed job feeds one connected machine.
Missed-call text-back
Every missed call automatically triggers a personalized text — so no lead goes cold, even after hours. The phone stops being a single point of failure.
Reviews on autopilot
After every completed service, an automated request asks the customer to share their experience — steadily building Google review volume from the work they already do well.
One inbox, every channel
Two-way SMS, email on a branded domain, web chat, and Google Business messages all route into a single inbox — with booking confirmations, reminders, and follow-ups running on autopilot.
A working system, two years in.
Results reflect one client's outcomes and are not a guarantee of future performance. Individual results vary. Figures shared with permission.
The signature of a system that's actually used.
Plenty of tools get set up and forgotten. Service One's daily activity two years in is the opposite — a truly embedded, working system. The combination of missed-call text-back, automated reviews, and two-way messaging made them a model account: a working blueprint for what an HVAC business in the region can run on.
Every missed call gets a text. Every completed job gets a review request. It runs itself.
Every call, answered and worked.
We'll build the same always-on communication system for your shop — missed-call text-back, automated reviews, one inbox — with a real strategist who owns the outcome.